The guided chat

An open chat under a treatment plan produces questions. A chat with a narrow frame answers them. That difference decides whether sharing a plan costs you time or saves it, so Mosaic draws the frame deliberately.

What the chat is allowed to use

• The plan, the results and the documents you shared with this patient, and nothing else from her chart.
• The guideline or the source the shared document rests on.
• Your own instructions, where you added one to a document.
• The rules below for when to stop.

It does not browse the internet, it does not read the rest of her chart, and it does not carry anything from one patient to another.

Three answers, decided by the question

Answered from your plan

The answer is in what you shared or in the guideline behind it. Mosaic answers and names where the answer came from. Example: why a value is being rechecked, how to measure blood pressure at home, whether the blood test needs fasting.

Answered, with a limit

Mosaic explains the general part and says plainly that the individual part belongs to you. Example: whether sport is allowed on a statin. It repeats what the plan asks her to watch for and stops there.

Your doctor decides this

The question would change the plan. Mosaic does not write five paragraphs of hedging. It says one sentence and offers the way to you. Example: halving a dose, stopping a medicine, starting another.

Questions hang on the plan, not on an empty field

The patient does not start in front of a blank prompt. Each point of her plan carries the two or three questions people actually ask about it. That keeps the scope narrow and, more importantly, it shows her that the app is about her plan and not about medicine in general.

The way to you is two steps, not one

Before anything reaches the practice, the patient sees exactly what will be sent: her question, the point of the plan it belongs to, what Mosaic already told her, and the sentence that nothing else from her record travels with it. She can still stop.

This is deliberate friction. Without it the app becomes a messenger, and a messenger is the thing physicians are right to refuse.

You decide this per patient. In [Patients](/en/guide/../app/patients) you switch the chat and the questions on or off for each one, and you set whether requests are collected once or twice a day.